Dacoll’s Service Desk is manned 24 hours a day, 7 days a week. Users can log calls with the Desk via the Dacoll Self Service Web Portal, by phone, email or fax. The desk is manned by a team of analysts who have the ability to both log calls and where possible carry out first level diagnosis of an incident to deliver a first time fix thus minimising user downtime.

The Service Desk is a very flexible environment, calls can be logged onto our own Service Management system or the analysts can log calls onto the Customers Service Management system.

Dacoll’s service desk manager has the functionality to increase or decrease the number of analysts assigned on the phone system to specific clients to ensure that the agreed level of service is continually delivered to the end users.

The Service Desk is available to our clients as their main IT Service Desk or the service can be tailored so that customers only make use of the Desk during specific time periods e.g. to cover out of hours or as additional resource during peak workloads.

The Dacoll Service Desk is already trusted by customers from the Commercial, Public Sector and Emergency Services organisations.

For more information on how Dacoll’s Service Desk capabilities can help control your costs please call on 01506 815037 or click here.