Dacoll’s clients enjoy a variety of ways to manage their contracts. Options are directly through a dedicated portal or by telephone 0845 7413 525.
Prime Support Dashboard:
A real time monitor of your network’s current status. This highlights via a traffic light system the status of each service. Prime Support pro actively tells us if a service is running out of specification before a failure maximising system availability. Users can drill down with each device to determine the status of each component being monitored.
Portal:
Log and manage service calls directly onto our system. The portal provides reporting facilities that allow real time monitoring of performance against Service Levels or specific job progress/ status.
Log A Call:
Email a call request to the call desk.
Change Control:
A simple means of advising us of any changes of hardware for the contract. Allows users to add, remove or change location of items covered. | 
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